Indiana is America’s 16th most populous state. Its largest cities include Fort Wayne, Evansville, South Bend, and its capital, Indianapolis. As of July 1, 2013, the U.S. Census Bureau estimated Indiana’s population at 6,570,902. Indiana had a gross state product of $275.7 billion in 2010.
Hoping to help thousands of employees in agencies across the state provide better service to taxpayers, the Indiana Office of Technology (IOT) worked with AT&T to implement the MobileIron enterprise mobility management (EMM) platform. IOT uses MobileIron to manage and secure a full range of iOS applications, deploy apps that boost employee productivity, locate and wipe lost or stolen devices, and enforce and audit HIPAA compliance.
At the top of the agenda: Data Security
IOT has a mission to provide cost-effective, secure, and reliable enterprise technology services to its partner agencies so they can better serve the state’s taxpayers. But with a lean staff, IOT has its hands full as it sets technology policies and provides support for 30,000 government end users throughout the state. Adding to the challenge, Governor Mike Pence recently made information security a priority—at a time when more and more state employees are relying on mobile devices to complete their daily tasks.
“We’d always been concerned about data security, but after the data breach at the South Carolina Department of Revenue, we wanted to make sure nothing like that happened here,” says Byron Stoner, Senior Systems Administrator, Indiana Office of Technology. “And given that our mobile usage has been doubling year-over-year, we knew it was time to go beyond Microsoft ActiveSync for device control and start looking at mobile device management platforms.”
IOT turned to its technology provider, AT&T, for recommendations. Based on AT&T’s advice, IOT began evaluating MobileIron alongside several competing solutions.
“MobileIron was my favorite right off the bat due to the ease of managing the console,” recalls Dewand Neely, Deputy CIO, Desktop and Support Services, IOT. “It also had some features the competitors didn’t have at the time. Having the ability to track lost or stolen devices was a big deal to us. We also appreciated having access to the software development kit because we were already planning to hire some in-house developers for our mobile development initiatives.”
Since choosing MobileIron Core from AT&T, IOT has continued to get reliable assistance from AT&T.
“They’ve been following up with us regularly to make sure we’re getting everything we need,” says Neely. “And if I ever have a question or want to make a suggestion to MobileIron, our AT&T rep is always there to find answers or even set up a call.”
Keeping mobile employees productive - and happy
With MobileIron in place, IOT can easily get state employees up and running on the mobile devices that increase their day-to-day productivity. At the same time, IOT is keeping state data secure and supporting Indiana’s cost-saving objectives.
Like many organizations, Indiana recently transitioned from BlackBerry to iOS as its mobile platform of choice. The state can now secure and manage a wide variety of iOS and Android devices with MobileIron—and plans to launch a BYOD program that will allow more employees to work the way they want while also saving the state money.
“The writing was on the wall for phasing out BlackBerry because we were seeing more and more people bringing iOS and Android devices into the workplace,” Stoner recalls. “It was an easy decision to move to iOS as our standard because those devices tend to be easier and more cost-effective to manage. By allowing employees to purchase and use their own devices, we’ll be increasing their job satisfaction while eliminating a major expense for the state. MobileIron is the platform that’s making this possible.”
State employees increasingly rely on mobile devices in their daily duties, communicating in real time and accessing state data and applications from out in the field. As mobile employees work, IOT can use MobileIron to easily wipe state data from lost or stolen devices while leaving personal photos and apps intact. The platform has also enabled IOT to locate and recover several lost devices. But IOT is benefiting most from being able to configure devices and enforce security policies automatically.
“We’re a department of 315 people that’s supporting 30,000 end users,” says Neely. “MobileIron allows us to make mass changes to a security policy and push it out to our entire workforce without manual intervention, which is a huge efficiency-booster for us. Our upper management also appreciates how easy it is to enforce and audit our HIPAA compliance.”
Serving constituents anywhere, anytime
State of Indiana employees out in the field now use their mobile devices to communicate more freely with each other and to provide efficient services to constituents. Rather than unpacking a bulky laptop, employees can quickly capture pieces of data or look up information from a tablet or smartphone—even in the middle of a state park. Moving more tasks to mobile devices is also helping the state cut down on paper-based forms and the printing and storage costs that come with them.
Hoping to maximize the productivity of its mobile employees, IOT is now using MobileIron Apps@Work to deploy custom-developed mobile apps to its workforce. Employees in the Indiana Department of Transportation use the DamageWise iPad app to track and report on damage to state highway assets. For example, if a motorist crashes into a state-owned barrier or road sign, workers can quickly document the damages and then create a bill-back, increasing the chances of the state recovering funds.
“Rather than visiting the site and then coming back to the office to fill out forms, employees can now complete the process right then and there,” says Stoner. “By using MobileIron to distribute our apps in-house, we can avoid the need to work with an outside vendor and pay distribution fees,” Stoner adds. “We also eliminate the need to post our in-house apps in a public storefront where they could be accessed by anybody.”
User Groups help mobile pioneers keep innovating
Sold on the idea of using mobile apps to increase productivity, IOT has hired a team of iOS and Android developers who will be working directly with state agencies to move more business processes onto mobile devices.
“I can foresee a lot of processes and applications going away from desktops and laptops and going to mobile devices just because of the efficiency and cost savings the mobile devices promote,” says Stoner. “My only hope is that I can keep up with all the requests that come in over the next year.”
Stoner will continue to gain new strategies and support not only from MobileIron and AT&T, but also from the MobileIron user community.
“We were pleasantly surprised to see how much engagement MobileIron provides through its user groups,” says Stoner. “Since we are all pioneers in this new technology of MDM, talking with others about similar issues or deployment challenges prepares us for a successful deployment and exposes us to things we might not even have thought about. This only reaffirms our decision to choose MobileIron.”