Help where and when you need it

When users experience problems on their mobile devices, resolving them can be a tricky process if the help desk agent can’t see what’s going on. Relying solely on user descriptions of the problem can be frustrating, time-consuming, and unproductive. To help troubleshoot and resolve problems faster, help desk agents need tools to:
 

  • Give users quick access to help desk resources.
  • Enable agents to view problems in real time rather than rely on user descriptions.
  • Take over the device to fix problems if necessary.
MobileIron - Administrative setup for Help@Work and Sample User Device

Help is a Tap Away

With MobileIron Help@Work, help is just a tap away, which enables mobile employees to resolve problems and get back to work as quickly as possible. Help@Work allows iOS and Android users to simply tap to share their screen with help desk staff. This means users don’t have to spend valuable time trying to describe their issues — and agents don’t have to rely on confusing user descriptions to understand and solve problems.

Quick help desk access

Quick help desk access

Give users quick access to help desk resources in one tap from their iOS or Android devices.

Help desk remote view

Help desk remote view

Help desk staff can remotely view a user's iOS or Android device screen.

Reduce downtime and cost

Reduce downtime & cost

Organizations save money by reducing downtime and help desk costs.

IT support inside and outside of corporate network

IT support anywhere

IT can provide support over any network including WAN, Wi-Fi, cellular, and inside and outside of the corporate firewall.

Real time support

Real time support

Enable agents to view problems in real time rather than rely on user descriptions.

Customer branded help desk page

Customer branded help desk page

Companies can customize the help desk contact page with their brand, logo, and colors.

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