MobileIron Privacy Shield Policy Statement



MobileIron and its wholly-owned United States subsidiary MobileIron International, Inc. (together and individually, MobileIron) comply with the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from the European Union, the United Kingdom and Switzerland to the United States in reliance on Privacy Shield. MobileIron has certified to the Department of Commerce that it adheres to the Privacy Shield Principles with respect to such personal data. If there is any conflict between the terms in this statement and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program and to view our certification, please visit: and

Data Collected and Purposes of Processing

MobileIron provides unified enterprise management, authentication and mobile threat defense products and services to businesses. In providing these products and services, MobileIron collects and uses data our customers submit to our services or instruct us to process on their behalf. The types of data vary from one product or service to another, but may include non-sensitive details about the customer’s personnel and the mobile devices they use. MobileIron collects basic contact information of the customer’s personnel for administration of accounts and management of mobile devices. We collect basic information about mobile devices to facilitate the device’s registration and the deployment, operation and maintenance of our products and services. To fulfill these purposes, MobileIron may access the data to provide the products or services, to correct and address technical or service problems, to follow instructions of the MobileIron customer who submitted the data, or in response to contractual requirements.

We also collect personal data for our own purposes via MobileIron websites, mobile applications and social media assets, and when people communicate with us, such as by email, in connection with our business development efforts, marketing programs, surveys, offers, events and other promotions. Additional information about personal data processed by MobileIron for its own purposes can be found in our Website Privacy Statement at

Inquiries and Complaints

In compliance with the Privacy Shield Principles, MobileIron commits to resolve complaints about our collection or use of your personal information. For inquiries or complaints regarding our Privacy Shield policy, you may contact MobileIron by emailing MobileIron will respond within 45 days.

MobileIron has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the U.S. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact JAMS or visit for more information or to file a complaint. The services of JAMS are provided at no cost to you.

A complaining party has the possibility, under certain conditions, to invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the other Privacy Shield mechanisms. .

MobileIron’s commitments under the Privacy Shield program are subject to the investigatory and enforcement powers of the United States Federal Trade Commission.

Third Party Recipients of Personal Data

MobileIron uses a limited number of third-party service providers and business partners that may access, process, or store personal data in the course of providing services for MobileIron or our customers. These third-party providers and partners may perform technical operations, assist with the transmission of data, provide infrastructure services, including data storage, or analyze online activities. MobileIron maintains contracts with these third parties restricting their access, use, and disclosure of personal data in compliance with our Privacy Shield obligations, and MobileIron may be liable if we fail to meet those obligations and we are responsible for the event giving rise to damages.

Your Rights

With our Privacy Shield certification, MobileIron has committed to respect the rights of EU, United Kingdom and Swiss individuals to access personal data about them, to correct, amend, or delete that data, and to limit the personal data’s use and disclosure, all under certain conditions. Because MobileIron personnel have limited ability to access data our customers submit to our products and services, if you wish to request access, to limit use, or to limit disclosure, please provide the name of the MobileIron customer who submitted your data to our services. We will refer your request to that customer, and will support them as needed in responding to your request.

Required Disclosure

MobileIron may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Effective: September 30, 2016
Updated: November 15, 2017
Updated: December 7, 2018
Updated: January 21, 2019
Updated: November 15, 2019