synfis Migrates From BlackBerry to MobileIron, Making Key Business Processes Mobile
MUNICH, Jan. 17, 2017 /PRNewswire/ -- MobileIron (NASDAQ: MOBL), the security backbone for modern computing, today announced that synfis Service GmbH, a technical service specializing in sophisticated equipment and systems for banks and savings institutions as well as manufacturers, retailers, and medical technology organizations, has adopted the MobileIron platform to mobilize its key business processes. MobileIron's enterprise mobility management (EMM) platform was implemented by LINEAS Informationstechnik GmbH, a company based in Braunschweig, Germany.
synfis has a long history using mobile devices. In 2006, employees began using BlackBerry devices and the corresponding management tools. In 2016, the technical service provider migrated to MobileIron.
"We chose MobileIron because we needed a platform that works with all the major mobile operating systems, with proven success in longstanding, productive use," explained Kai Pfeiffer, Head of Process & IT Management at synfis.
At synfis, smartphones and tablets are now the primary devices used for work, with an company-developed service app controlling the key processes. In a move to maximize the time employees spend processing customer orders, the company uses mobility to minimize the time required for administrative tasks while performing on-site service calls.
Mobilizing order processing for service quality and security
With mobile order processing, synfis ensures accurate and uniform recordkeeping of employee time spent handling orders, which allows for straightforward, consistent processing of all customer orders and eliminates the need for subsequent order documentation.
synfis must meet the highest security and reliability requirements as a technical service provider for banks and savings institutions as well as for retailers and medical technology organizations. With the MobileIron platform, the entire customer support system benefits from faster response times, a higher level of security, easier on-site operation, and optimized service quality.
"We have already achieved important goals with our Mobile IT initiative, such as setting service standards in our industry, and clearly differentiating ourselves from our competitors," said Pfeiffer.
"Mobile technology is the most powerful tool that companies can use to accelerate their business processes. synfis is a great example and we are proud that they selected MobileIron," said Peter Machat, Director, DACH & Eastern Europe, MobileIron.
"As an agile software and consultancy firm for customized software, cloud solutions, business apps and Enterprise Mobility Management, LINEAS consistently develops the most suitable solution for its customers, enabling them to gain a competitive advantage through efficiency, high quality and speed. Together with synfis, we were able to reach this goal, which naturally makes us very proud," said Wolfgang Bauer, Head of Mobile Device Infrastructures at LINEAS.
To read the full case study, visit: https://www.mobileiron.com/en/customers/case-studies/synfis
MobileIron (NASDAQ:MOBL) provides the secure foundation for companies around the world to transform into Mobile First organizations. For more information, please visit: http://www.mobileiron.com.
About synfis Service
synfis offers a nationwide, reliable, competent technical service for technical products. Visit us online at: http://www.synfis.de/
Since 1989, LINEAS has been one of the leading software and consultancy firms in Lower Saxony.
With an approach focused on creativity and innovation in concert with the highest degree of professionalism and dedication in the fields of customized software, cloud solutions, business apps, and Enterprise Mobility Management, we contribute to the success of our customers.
LINEAS provides systems, applications and consulting with only one goal in mind: to support our customers in the long term and in the best possible way, giving them a competitive advantage. A team of professional experts will guide you every step of the way – from consulting and design to implementation and rollout, and post-implementation support.