MOUNTAIN VIEW, Calif., March 12, 2019 – MobileIron (NASDAQ: MOBL), the company to introduce the industry’s first mobile-centric, zero trust enterprise security platform, today announced the certification of its Customer Support operations by the prestigious Service Capability & Performance (SCP) Standards for a second year. The SCP Standards define best practices, quantify performance levels, and establish a framework for continuous improvement of technology services operations. Certification under the Standards recognizes MobileIron’s world-class customer service.
“At MobileIron, our customers lie at the core of everything we do,” said Simon Biddiscombe, CEO, MobileIron. “I’m proud that our customer support organization has received the prestigious SCP certification for the second year in a row. No other unified endpoint management (UEM) provider has achieved this. The SCP certification, along with being the only leader in Gartner’s Magic Quadrant for UEM Tools to receive the 2018 Gartner Peer Insights Customers’ Choice are further proof of our commitment to providing excellent service and support and putting our customers’ needs first.”
MobileIron underwent an extensive audit of its customer support operations to achieve the certification, which showed that the company is continuing to make significant strides in ensuring customer satisfaction. MobileIron maintains rigorous processes to efficiently resolve technical support requests and has improved its technology infrastructure to streamline the customer engagement process.
“The management team at MobileIron continues to demonstrate an exceptional commitment to delivering a world-class service experience to customers,” said Greg Coleman, vice president of strategic programs for Service Strategies Corp., administrator of the SCP Standards program. “MobileIron has made excellent improvements in service quality over the past three years. The management teams drive to implement and adhere to best practices was evident in the results of their second certification audit. The company’s customers can be assured that the team at MobileIron is focused on ensuring that customers realize the maximum value from their investment.”
“MobileIron’s technical support organization works tirelessly to consistently deliver world-class support to our customers, who are our number one priority,” said Vishal Chauhan, VP of worldwide technical support, MobileIron. “We are proud that our efforts have been recognized through this prestigious certification.”
MobileIron is redefining enterprise security with the industry’s first mobile-centric, zero trust platform built on the foundation of unified endpoint management (UEM) to secure access and protect data across the perimeter-less enterprise. For more information, visit www.mobileiron.com.
About Service Strategies Corporation
Service Strategies helps companies continuously improve service quality. The world’s leading service providers have adopted Service Strategies’ Service Capability & Performance (SCP) Standards as their roadmap to service excellence and benchmark measure of success. In addition, thousands of service professionals around the world have enhanced their skills through participation in the company’s training and certification courses. For more information, visit servicestrategies.com.