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Protecting your health by protecting your telemedicine mobile devices

March 18, 2020
Protecting telemedicine mobile devices

Telemedicine. Have you heard of it? With the shelter-in-place orders recently implemented in the Bay Area to curb the spread of the coronavirus and the shutdown of non-essential services, including medical appointments that are not emergencies, many people are now acutely affected by telemedicine. So, what is telemedicine or e-medicine? Think of it as a doctor’s visit without driving to the doctor’s office. No person-to-person contact is required. Healthcare exams and consultations are performed using a mobile device, like an iPad or Android tablet, over the Internet using video conferencing and other communications tools. You, as a patient, can be interactively evaluated, diagnosed, and treated all in the comfort of your home. The doctor or any healthcare provider can also remotely monitor your condition by collecting vital health data. The doctor can prescribe any medication, forward it to the local pharmacy to fill, and then arrange to have it picked up or delivered by courier or mail. Any follow-up appointments can also be arranged.

MobileIron’s solutions - MobileIron Unified Endpoint Management (UEM), MobileIron Access, and MobileIron Threat Defense - all work together to securely provision these telemedicine mobile devices by turning on strong and seamless multi-factor authentication (MFA) like live scan biometrics or security keys to access the device, installing only the required medical kiosk communications apps, and enabling device-wide encryption to protect data at rest. The mobile device can be configured to connect to only known secure wireless networks or a private Access Point Name (APN). 

A remote access VPN client like MobileIron Tunnel can also be installed and configured for per-app, on-demand, or always-on VPN to protect any data in transit as the device communicates with the patient and any external resources to ensure any health ailments are resolved. MobileIron Access can provide conditional access to both on-premises (hospital) and/or cloud-based (SaaS) health resources, including storage of patient records, and then restrict access to them. MobileIron Threat Defense can ensure that the mobile device is free from leaky or malicious apps, along with device and network level threats, and provide anti-phishing protection. It does all of this in full-compliance with HIPAA regulations.

To learn more, read the case study about how Oxford Health NHS Foundation Trust implemented the MobileIron UEM platform. This has contributed to the Trust making savings and efficiency gains totaling more than £1 million per year. The organization’s clinicians can now log onto secured iPads to offer long-distance counseling sessions via video chat, take notes during patient visits, get guidance on discussing sensitive topics, and use video recordings to enhance the quality of care they provide.

James Saturnio is a Senior Solutions Architect for the Technical Marketing Engineering team at MobileIron

James Saturnio, Senior Solutions Architect at MobileIron

About the author

James Saturnio is a Senior Solutions Architect for the Technical Marketing Engineering team at MobileIron. He has 25 years of experience in cybersecurity including network security, mobile, cloud, IoT, identity, AAA, and threat intelligence. He has been with MobileIron for 6 years. Prior to that, he worked at Cisco Systems for 19 years in the Technical Assistance Center, and then the Security Technology and Internet of Things business units.