NHS Trusts and Hospitals Leverage Tablets Secured by MobileIron to Help Families Stay Connected During COVID-19 Pandemic

Modern security, management and identity solutions can help families stay safe, secure and connected during the COVID-19 pandemic. MobileIron is honored to play a role in helping families stay connected with their loved ones being isolated and treated in intensive care units (ICUs) for COVID-19 as part of the Life Lines project.

Last month, Guy’s Hospital, St Thomas’ Hospital and King’s College Hospital approached our partner BT for help with the Life Lines project, which enables families to be virtually present with loved ones in the ICU when it’s not possible to be physically near them. Along with our global partners Google and Samsung, we worked with BT to quickly configure tablets with secure video conferencing capabilities and deploy them to the hospitals within three working days.

We stood up a cloud instance, which was configured and tested within 24 hours and then turned into a production state. Leveraging BT’s device customization service, Android Enterprise Samsung tablets were hot staged out of the warehouse and enrolled in MobileIron’s unified endpoint management (UEM) platform using the Samsung Knox Mobile Enrollment service.

MobileIron UEM then remotely installed and configured aTouchAway, a secure face-to-face communication app, on the devices before they were shipped to the hospitals. That way, the tablets would be ready to use as soon as the hospitals received them. Healthcare workers could immediately turn on the devices and connect ICU patients with their families using the aTouchAway app.

Today, thousands of these devices are being used at ICUs across the UK as part of the Life Lines project. MobileIron UEM allows for continuous enforcement and protection of data, both on the device and on the network. A comprehensive trust engine validates the device, establishes user context, checks app authorization, and verifies the network before granting secure access to a device or user.

We look forward to continuing to work with BT, Google and Samsung to help families stay secure and connected during COVID-19. To learn more about our involvement with the Life Lines project, see here.

Martin To

Martin To

Technical Account Manager

About the author

Martin To is Technical Account Manager – BT Group at MobileIron. He joined the MobileIron family in 2018, and his remit is Sales and Technical Enablement in the carrier channel.