Lowering Healthcare Costs, One App and Device at a Time

Rarely a day goes by without a news headline about healthcare costs. Whether it’s from the healthcare provider or patient perspective, huge sensitivities understandably exist related to the cost of delivering healthcare.This means that whenever technology can be used to make delivery more efficient or give patients more control, the healthcare provider team gets interested. And right now mobility has caught the attention of both provider and patient.

Healthcare facilities have traditionally been monolithic centers of activity. But, now patient information can be seamlessly and securely shared between patient and medical teams wherever they are. Easy-to use apps on iPhones and iPads mean patients and healthcare providers can capture and analyse medical information without being in the same room. Collaboration and file sharing services mean that this information can be securely shared real-time across teams in different locations - in a hospital, clinic or patient’s home.

The transformation in healthcare as a result of mobile technology is real. The healthcare market size alone is driving the launch of new solutions everyday. The challenge for healthcare services providers and their IT departments is to determine which solutions will actually reduce cost while adding measurable value and meeting stringent HIPAA compliance requirements.

Saint Joseph Health (SJH) took this question very seriously when exploring how to bring mobility into its portfolio. SJH is a great example of the transformation happening across the industry as providers expand beyond hospitals and doctor’s offices to offer services where patients live: from acute care hospitals, through hospice and outpatient care, community clinics and home health agencies. SJH’s information network links doctors, nurses, internal staff, and contractors to the appropriate levels of information to improve the quality of patient care.

The selection and implementation of a mobile content and collaboration solution to link providers across these facilities required careful review of productivity and value metrics. Not surprisingly, there are common characteristics which set the three selected vendors - Apple, Box and MobileIron - apart from the competition:

  1. Easy to deploy and simple to use - These two requirements are always essential to realizing any productivity gains. While iPads and iPhones are known for ease of use, SJH was impressed with how quickly users adopted Box to share and collaborate on their most important content. Plus, because Box uses app configuration, a capability in iOS supported by MobileIron, setting up each device and distributing the app took the IT admin minutes instead of hours.
  2. Open and compatible - To protect current IT investments and leverage new ways of working, technology compatibility with existing IT solutions (software and network) was a requirement. For example, Box was integrated into SHJ existing information portal infrastructure. And MobileIron was used to configure Box on both corporate owned and employee / contractor owned devices.
  3. HIPAA compliant security out-of-the box- Because the patient records and administrative documents were being accessed in Box on devices managed by MobileIron, both vendors and the solution they implemented needed to meet rigorous HIPAA compliance standards. By meeting these standards, no additional solution was needed to ensure compliance.

Mobility is a hot topic for forward-thinking Healthcare IT teams that take technology selection seriously. Many vendors have the ambition to help them realize the promise of dramatic increases to quality and efficiency of patient care. MobileIron is excited to be part of the shortlist of solutions which actually delivered this value for SJH, allowing it to better serve its patient base across a wide range of services.

Fran Thorpe

Director of Business Development, Strategic Partnerships

About the author

Business is both science and art. The right mix of both determines whether a project is funded or a brand becomes a movement. Over the past 15 years I’ve successfully blended science and art to develop go-to-market strategies for mobile sea changes. I led the charge in mobile with apps, messaging, search, maps, and now with security. 

I build strong working relationships with internal stakeholders and external partners. Together we achieve business success. I led the digital team that launched a messaging service that grew from 0 to 20 million users in under 18 months. I identify key features that go from obscure to the product launch headlines. I open new routes to market that result in millions of dollars of revenue.

I am fascinated by what’s coming next. The ability to map content to context, accelerating decision making - human or automated. And at the same time, balancing privacy with the quest for more data. Autonomous driving, digital assistants, smart homes, the revolution has started. It’s an exciting time to be in the revolution-making business.