Gartner has identified and published a report on the top 10 government technology trends for 2019-2020. These trends have the potential to drive modernization across the federal government.
In the Gartner report, there is a focus on making more e-government services available directly to citizens. This is partially in response to OMB 19-17 and NIST 800-63-3; these OMB and NIST standards are driving agencies to provide strong identity assurance and authentication, leverage federation standards and protect citizen privacy, all at the same time.
Gartner describes citizen digital identity as “the ability to prove an individual’s identity via any government digital channel that is available to citizens.” Gartner also stresses that citizens expect omni-channel access, and the same user experience no matter how they choose to interact with government. This doesn’t surprise me, as the same is true in the enterprise; employees expect that enterprise technology will be easy to consume and highly secure, while delivering a seamless experience.
To be successful, government digital services will have to be intuitive, frictionless, and highly secure. The Gartner report cites a 2018 survey indicating that more than half of all e-services transactions originate from mobile devices. It’s clear that enabling mobility for both citizens and employees is crucial to driving engagement, adoption, satisfaction and retention.
As government organizations become increasingly dependent on mobile platforms, they also need to ensure that their data is protected. Mobile and cloud technologies are eroding the traditional network perimeter and introducing countless new threat vectors to government organizations. In 2018, 50% of all cyberattacks targeted mobile devices, and that number is rapidly increasing as nation states and organized attacks are becoming increasingly sophisticated.
A mobile-centric zero trust approach deals with the security challenges posed by the perimeter-less government agency while also allowing agility and anytime access. It provides the visibility and IT controls needed to secure, manage and monitor every device, user, app, and network being used to access data. A mobile-centric zero trust approach also provides on-device detection and remediation of threats.
Check out the Gartner report, and let’s talk about how to bring your agency into alignment with the NIST guidelines and the expectations of your employees and the citizens you serve. To learn more about MobileIron’s zero trust platform, built on a foundation of unified endpoint management (UEM) capabilities, please visit here.