Everyone has had the frustrating experience of trying to fix something on their mobile device for hours. Trying to explain the problem to help desk staff can be a difficult and time consuming experience, leaving the IT Administrator and the user frustrated.
Help@Work transforms the help desk experience for iOS and Android devices by allowing users to ask for help with a click of a button and to share their screen with a help desk agent. Users no longer waste valuable time trying to verbalize the issue, and IT staff is more efficient when troubleshooting device issues. With Help@Work, support desks get a rich diagnostic experience that streamlines problem solving.
Simple, Fast, and Effective Support
- Simplified remote diagnostics for mobile devices
- Users easily enabled to request help
- Remote screen viewing
- Remote screen control (Android only)
- Screen sharing via WAN, Wi-Fi, or cellular
- Customizable a number of ways from simple text to logo updates