MobileIron, Inc. (“MobileIron”) is a leader in enterprise mobility management. Our products and services enable companies around the world to securely manage and deliver apps, documents and other content to their employees’ mobile devices. This Privacy Notice describes how we handle the personal information we collect for our own purposes via MobileIron websites, mobile applications and our social media assets (collectively, “our sites”), and by email in connection with our business development efforts, marketing programs, surveys, offers, events and other promotions. We may obtain this information directly from you as well as from our affiliated companies, business partners and other third parties. The TRUSTe certification covers only our collection, use and disclosure of information we collect through our sites.
Information We Collect
The types of information we may obtain about you include:
- Personal or business contact information (such as name, postal and email address, Twitter handle or phone number, name of your company or department, and your business function or title)
- Demographic information (such as age and gender)
- Information you provide by interacting with us through our sites, including by submitting questions, commenting on our forums and interacting with us through social media
- Contact information of individuals with whom you would like to share MobileIron content
- Other details that you may submit to us or that may be included in the information provided to us by third parties
The information we may collect by automated means includes:
- Information about the devices our visitors use to access the Internet (such as IP address, domain name, and the device, browser and operating system type)
- Information on actions taken by visitors on our sites (such as page views and site navigation patterns)
- URLs that refer visitors to our sites
- Dates and times of visits to our sites
- A general geographic location (such as country and city) from which a visitor accesses our sites
- Search terms that visitors use to reach our sites
The automated means we may use to collect this information may include cookies and web beacons. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server. We may use third-party website analytics tools that collect automated information about visitor traffic on our sites.
How We Use the Information We Collect
We may use the information we obtain about you to:
- Respond to your questions and comments, including requests for information about our company, products and services
- Communicate with you (including by phone or by email) about our products, services, offers, surveys, events and promotions, and offer products and services we believe may be of interest to your company
- Tailor our offerings to the manner in which visitors use our sites
- Register your company on our sites, and identify you as a registered user
- Enable you to communicate with us through our blogs, vblogs, online forums, social media pages and other interactive media
- Publish your testimonials about MobileIron, including on our sites, forums, blogs, and social media assets (if we choose to publish your testimonial, we will generally only include your name, title and company name)
- Follow up with individuals and companies with whom you have shared MobileIron content
- Manage your participation in our events, conferences, surveys, and other promotions
- Operate, evaluate and improve our business and the products and services we offer
- Analyze and enhance our marketing communications and lead generation strategies (including by identifying when emails sent to you have been received and read)
- Analyze trends and statistics regarding visitors’ use of our sites
- Protect against and prevent fraud, unauthorized transactions, and claims, and manage risk exposure
- Enforce our contractual rights
- Comply with applicable legal requirements, industry standards and our policies
We may combine the information we collect with publicly available information and information we receive from our affiliated companies, business partners and other third parties. We may use that combined information for the purposes described in this Privacy Notice.
We also may use the information we obtain about you in other ways for which we provide specific notice to you.
We offer you certain choices to limit advertising you may receive from our ad network partners. Please see “Your Choices” section of this Privacy Notice for details.
Information We Share
We do not sell, rent, or otherwise disclose personal information about you, except as described in this Privacy Notice.
We may share the information we collect with our affiliated companies, business partners, ad network vendors and their participants, and other third parties for the purposes described in this Privacy Notice, including to communicate with you about products and services, offers, events and promotions that we believe may be of interest to you.
We also may share the information with our service providers that perform services on our behalf. We do not authorize these service providers to use or disclose the information except as necessary to perform certain services on our behalf or comply with legal requirements. We require these service providers by contract to appropriately safeguard the privacy and security of personal information they process on our behalf.
We also may share information about you with other third parties when we have given you an opportunity to opt out of such sharing and you do not opt out.
We may disclose information about you (i) if we are required to do so by law or legal process (such as a court order), (ii) in response to a request by law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate (a) to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity, or (b) to protect or defend the rights or property of MobileIron. We also reserve the right to transfer personal information we have about you in the event we sell, merge or transfer all or a portion of our business or assets. Should such a sale, merger or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Notice. Following such a sale, merger or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.
We offer you certain choices about what information we collect from you, how we use and disclose the information, and how we communicate with you.
You may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information. We will apply your preferences going forward within a reasonable period of time. In some circumstances, withdrawing your consent to MobileIron’s use or disclosure of your personal information will mean that you cannot take advantage of certain MobileIron offerings or site features.
Here are the choices we offer:
Sharing Information with Business Partners
You may direct MobileIron not to share your personal information with third parties’ for those parties’ own purposes. To do so, please email us at email@example.com. If you opt out, we will continue sharing your information as otherwise described in the “Information We Share” section of this Privacy Notice, including with our service providers, to fulfill your requests and to comply with legal requirements.
You may choose not to receive marketing email communications from us by clicking on the unsubscribe link in the marketing emails you receive from us.
We may engage with advertising network vendors that are members of organizations that manage the privacy choices these ad networks offer consumers. For example, you may opt out of receiving certain marketing communications through the Network Advertising Initiative (“NAI”) member ad networks by clicking here http://www.networkadvertising.org/managing/opt_out.asp and learn about additional opt-out options by clicking here http://www.evidon.com/consumers-privacy/opt-out.
Please note that we may also engage with ad network vendors that may employ their own opt-out mechanisms and may not honor the opt-outs we linked above.
Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all of our sites’ features. In addition, disabling cookies may cancel opt-outs that rely on cookies, such as web analytics or targeted advertising opt-outs.
Local Storage Objects (LSOs)
Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML5 or Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.
Your California Privacy Rights
If you are a California resident, you may request that we provide to you (i) a list of the categories of personal information about you that MobileIron has disclosed to third parties for the third parties’ direct marketing purposes during the calendar year preceding your request, (ii) the names and addresses of such third parties, and (iii) if the nature of the third parties’ business cannot reasonably be determined from their names, examples of the products or services marketed, if known to MobileIron, sufficient to give you a reasonable indication of the nature of the third parties’ business. To submit your request, please email firstname.lastname@example.org.
Access and Correction
You may contact us at email@example.com and we will provide you with reasonable access to the personal information we maintain about you. We will also provide you a reasonable opportunity to correct, amend or delete that information where it is inaccurate. We may limit or deny access to personal information where providing such access is unreasonably burdensome or expensive under the circumstances, or as we otherwise deem appropriate. In addition, please note that (i) we may not be able to edit or delete your personal information stored with our third-party service providers, and (ii) we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements).
Links to Other Websites
Our sites may contain links to other sites for your convenience and information. The links do not signify our endorsement of such other websites or links, its contents, or the third party that offers the site or information. These third-party sites may be operated by companies not affiliated with MobileIron. Linked sites may have their own privacy notices, which you should review if you visit those websites. They also may collect information about you. We are not responsible for the content of any websites not affiliated with MobileIron, any use of those sites, or those sites’ privacy practices.
This is a U.S. website subject to U.S. law, including applicable privacy and information security requirements. When you visit this site, we may process information about you outside of the country in which you are located, including in the U.S. We will protect information collected through this site as described in this Privacy Notice.
How We Protect Personal Information
MobileIron has implemented administrative, technical and physical safeguards designed to assist the company in protecting the personal information we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective.
MobileIron does not direct its sites to children under the age of thirteen. We require site visitors to be at least eighteen years old. If we learn that a user is under eighteen years of age, we will promptly delete any personal information that the individual has provided to us.
Updates to this Privacy Notice
This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on this site to notify you of any significant changes to our Privacy Notice and indicate at the bottom of the notice when it was most recently updated.
How to Contact Us
If you have any questions, comments or concerns about this Privacy Notice, or if you would like us to update information we have about you or your choices or preferences, please contact us by email at firstname.lastname@example.org. You also may write to us at:
Attn: Privacy Office
415 East Middlefield Road
Mountain View, CA 94043
Effective Date: December 18, 2013
Updated: March 5, 2015