BlackBerry Smartphone Management and Wireless Cost Control

The BlackBerry Enterprise Server (BES) has become a standard for secure enterprise email and PIM mobilization. The MobileIron Virtual Smartphone Platform is complementary to the BES and addresses additional core IT requirements:

Multi-OS smartphone management
Advanced troubleshooting
Real-time wireless cost management
Security for employee-owned phones

BlackBerry smartphones are not just for voice and email. They are computers and require a data-driven approach to security, cost, and quality management. MobileIron’s patent-pending data virtualization technology creates a central view of BlackBerry smartphone content, activity, and applications to give IT and users real-time intelligence and control across the enterprise. The MobileIron Virtual Smartphone Platform is packaged as an easy-to-install physical or virtual appliance that plugs into a BES-based corporate network and is up and running in less than a day.

MobileIron is a member of the BlackBerry Alliance Program and committed to helping businesses get the most value from their BlackBerry deployments. (Download the BlackBerry case study and product datasheet, or complete a BlackBerry web form for a free demo.)

Read below for more information on the value MobileIron brings to a BlackBerry deployment.

Multi-OS Smartphone Management

Many organizations deploy BlackBerry smartphones to the majority of their employees but support a handful of other smartphone platforms as well which they wish to secure and manage at scale. MobileIron provides a central console from which all smartphones can be managed.

Full smartphone device inventory
Security and policy management for non-BlackBerry systems
Location and mapping
End-user self service
Restore and migrate
Virus scanning
Broadcast SMS
Application inventory and distribution
File distribution
Persistent logs and audit trails
Dashboard-driven web interface

Advanced Troubleshooting

BlackBerry smartphones are mission-critical tools. Email is the lifeblood of the organization. When something goes wrong, IT needs to be able to quickly identify and fix the issue. But IT also needs to be proactive and spot issues before they happen. MobileIron advances helpdesk capabilities through remote control to fix known issues and monitoring of service quality to proactively identify service gaps.

Remote control

Real-time
Permission-based
BlackBerry details – memory, device, application details

Service quality monitoring

Dropped calls
Signal strength
3G availability

Service quality analysis

Most impacted users
Dropped call locations

Real-time wireless cost management

Smartphones are one of the fastest growing expense lines in the enterprise. Actual costs are usually much higher than negotiated rates because of unpredictable usage. Companies have not had access to real-time usage data in the past and so smartphones continue to be an expensive blind spot for many organizations until the bill arrives. MobileIron gives IT, finance, and the end user a detailed view of phone usage and cost drivers as they happen. Companies can both optimize service plans and distribute accountability to the business units and end users.

Visibility and reporting

Across voice, SMS, and data
Across operators
Across employee-billed and company-billed phones

Real-time monitoring of international roaming

Alert when roaming starts
Alert when usage thresholds met or exceeded

Exception and abuse control

Inactive phones
Activity spikes
Toll calls

Billing plan integration

Allowances
Eligibility

Security for employee-owned phones

Over 80% of new BlackBerry smartphones sold today are bought directly by consumers. BlackBerry is not just a business solution. As a result, more and more personal devices are being connected to the enterprise. Company and personal data are getting mixed. Enterprise data boundaries must be enforced to balance security and privacy. MobileIron offers granular policies and actions to preserve privacy while protecting corporate data.

Ownership designation for each phone

Employee-owned
Company-owned

Selective wipe

Documents

Track activity, content, or neither
Set by individual, group, or phone ownership
Under end-user control for SMS and contacts